TERMS AND CONDITIONS
Welcome to DD Kitchen. By accessing our website (https://www.ddkitchen.co.uk/) and using our services, you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, please do not use our services.
This page contains the terms and conditions (the “Contract”) on which our partner restaurants supply you any of their meals, products or services (the “Meals”) marketed on our service platform. (the “Service”)
References to our service include any current or future version of our website and any applications through which you access our service on any current or future device.
References to “you” and “your” mean the Customer.
References to “the Parties” mean DD Kitchen and the Customer.
Please read these Terms and Conditions carefully and ensure that you understand them before ordering any meal/s or other products from our website. By accessing our service, you agree to be subject to these terms and conditions. Before placing an order, you will be asked to agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you should leave the service immediately and you will not be able to use our service or order any meal/s through it.
Occasionally we update these Terms and Conditions. Every time you wish to order meal/s or other products, please check these Terms and Conditions to ensure you understand the Terms and Conditions that apply at that time.
We take your privacy seriously. The use of your personal information submitted via our service platform is governed by our Privacy Policy.
If you have any questions about these terms and conditions, please contact support@ddkitchen.co.uk before placing your order.
Information about us
https://www.ddkitchen.co.uk/ is a website operated by DD Kitchen (“we”, “us” or “DD Kitchen”). We deliver meals to you that are prepared by independent restaurants (our “Partner Restaurants”).
Our aim is to provide you with an efficient and convenient service that allows you to order meals from our partner restaurants’ menus and to market and deliver meals to you on behalf of our partner restaurants.
Our service
We are an online e-commerce enabler that helps you purchase your meals prepared by our partner restaurants in the UK.
The availability of our service will vary subject to the availability of our partner restaurants and local trading conditions. Factors beyond our control, such as traffic, emergencies or adverse weather, may prevent us from achieving our delivery goals.
We will do our best to deliver your meal/s in the time we specify. However, estimated delivery times are only estimates. Neither we nor our partner restaurants guarantee that orders will be delivered within the estimated times. The timing of your order is determined according to the volume of orders and the circumstances of the partner restaurant when the order is received.
All meals are subject to availability and your chosen partner restaurant may offer an alternative for any ,eal that is unavailable.
Our status
We act as an agent for the partner restaurant you choose. We operate this website for that purpose.
Your status
By placing an order through our service, you warrant that:
you are legally capable of entering into binding contracts; and
you are at least 18 years old.
Orders
After you have selected the meal/s you wish to order from the menu of your chosen partner restaurant and filled in your details and checked out your payment, you will then have the opportunity to submit an order to us by selecting the relevant button.
Before you check out the payment, you must ensure that you have provided us with correct details. Once you submit your order, we will begin processing your order and any errors cannot normally be rectified.
Please ensure that you provide us with a correct email address as this is how we will communicate with you about your order. We require an accurate delivery address and a telephone number in order to deliver your meal/s to you.
After you have placed an order on our service, we will send you an email to thank you and acknowledge that we have received your order (the “Acknowledgment email”). Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a ,eal. All orders are subject to acceptance by us, and we will confirm our acceptance to you by sending you a further email confirming the order has been accepted by our partner restaurant (the “Confirmation Email”). The contract is between you and DD Kitchen and will be formed when you have received the Confirmation Email.
The order will be completed once you collected the order from the partner restaurant or once the order is delivered to you and we will send you the final e-mail confirming that the order is completed. (the “Order Completion Email”)
Cancellation and refunds
Once you have submitted your order and your payment has been authorized, you will not be able to change or cancel your order, nor will you be entitled to a refund as a general rule.
If you wish to change or cancel your order, please contact our Customer Care team (support@ddkitchen.co.uk) as soon as possible. They will attempt to liaise with the partner restaurant; however, we cannot guarantee that the partner restaurant will be available or be able to agree to your requests as they may have already started processing your order.
Any refunds are given at the absolute discretion of DD Kitchen management.
DD Kitchen and/or the partner restaurant may refuse or cancel any order at any time without giving a reason. We encourage all our partner restaurants to accept all orders and to communicate any rejection promptly, and we will notify you (usually by email) as soon as we can if a partner restaurant rejects your order. You will not be charged for any orders that we, or our partner restaurant, cancel. Any payment made prior to the order being cancelled will normally be refunded using the method you used to pay for the order.
Complaints and customer care
DD Kitchen aims to provide a good quality service. We work closely with all our partner restaurants to ensure that they comply with our standards and uphold our reputation. However, if there is a problem with the food quality or temperature of your meal/s, please contact our Customer Care team who will endeavour to resolve any issues. We welcome any feedback or comments you have about our partner restaurants, your meals and our service. Please contact us by email or telephone using the details provided. (support@ddkitchen.co.uk )
Delivery
If you do not open the door or respond to telephone calls or messages within 10 minutes of our delivery staff arriving at your specified delivery address, we reserve the right to leave the premises and you will be charged for the meal/s.
Meals and menus
We copy the item names, descriptions, prices, heat and allergy warnings and other information (the “Menu Information”) from the menus provided to us by our partner restaurants. Our partner restaurants bear sole responsibility for providing this information to us and ensuring that it is accurate and up-to-date, and we undertake no such responsibility.
We recommend that you contact our partner restaurant directly before ordering if you are concerned about any allergy warnings or other menu Information. For the avoidance of doubt, we do not guarantee that any meals sold by our partner restaurants and delivered by us are free of any allergens.
Prices and payment
The price of any meals or other products shall be as listed on our service saved for cases of obvious administrative errors. Our aim is to keep any pricing mistakes to a minimum. We offer a large selection of meals from different partner restaurants. Despite our best efforts, it is possible that meals or products on our service may be priced incorrectly. Should any pricing errors occur in your order, we will notify you as soon as possible and our customer care team will seek to resolve the matter.
Once we receive your order, we will normally verify prices with the partner restaurants.
If the actual price is lower than the price listed on our website, we will normally charge you the lower price. However, in this scenario, we are under no obligation to provide you with the meal or product at the lower price where the pricing error is obvious and could reasonably have been recognized by you as a pricing error.
If the actual price is higher than the price listed on our website, we will normally contact you prior to dispatching the product for your instructions or refuse the order and inform you of the refusal.
All prices include VAT but exclude the cost of delivery, which will be confirmed prior to you placing the order and added to the total amount due.
Prices may change at any time, but any changes shall not affect orders for which you have been sent a confirmation email.
Payment for any meals or products can be made by credit, debit card. [We do not accept payment by cash or cheque]. Occasionally, there may be delays in processing card payments and transactions and deductions from your credit or debit card or bank account may take up to 60 days from the date of your order.
If for any reason your card payment is not authorized, your order will not be processed or communicated to our partner restaurant.
Sale of alcohol
DD Kitchen reserves the right to refuse to deliver any alcohol to any person who does not appear to be over the age of 18, or who is, or appears to be drunk or under the influence of drugs. Proof of age may be required.
Risk and title
The meal/s will be at your risk from the time of delivery.
Ownership of the meal/s will pass to you only once we have received full payment of all sums due in respect of your order, including delivery charges.
Our liability
We warrant to you that any meal/s purchased from us through our service is of satisfactory quality and fit for all the purposes for which meals of this kind are commonly supplied.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation or other liability which cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights.
DD Kitchen and/or any of our partner restaurants will under no circumstances whatsoever be liable to you for indirect losses, including, but not limited to:
any loss of profits, sales, business or revenue;
loss or corruption of data, information, software or equipment;
loss of business opportunity
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss
arising in contract, tort (including negligence), or otherwise arising from your use or inability to use out service.
In the event that DD Kitchen and/or any of our partner restaurants are found liable to you, subject to second paragraph above, our total aggregate liability is strictly limited to the purchase price of the meal/s you have paid for in your order.
Intellectual property rights
You must not use any part of the materials on our service for commercial purposes without obtaining a licence to do so from our licensors.
Changes to the website
We will do our best to ensure that the information on our website is timely and up to date. However, we are under no formal obligation to update any of the information on our service.
Viruses, hacking and other offences
We will not be liable for any loss or damage caused to you by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer software, data or other proprietary material due to your use of the service or your downloading any material posted on it, or any website linked to it.
Linking to the service
You may link to our service in a fair and legal way that does not harm our reputation or seek to exploit it. You must not link to our service in a way that implies any association, approval or endorsement where none in fact exists.
We may withdraw linking permission without notice. The website from which you are linking must be owned by you.
Links from the service
From time to time, we may provide links on our service to our partners or other third parties. These links are provided for information only. We have no control over the content of other websites, and we cannot be liable for any direct or indirect losses you incur through using other websites that our service links to. We make no guarantees or warranties in respect of any products you may purchase from such websites.
This disclaimer does not affect your statutory rights against any third parties.
Events outside our control
We will not be liable for any failure to perform or delay in the performance of any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Entire agreement
These Terms and Conditions and any document expressly referred to in them contain the whole agreement between the parties relating to the subject matter of it and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter of any Contract.
In entering into the Contract and agreeing to be subject to these Terms, neither of the parties rely on any statement, representation, assurance or warranty (“Representation”) by any person other than as expressly written in these Terms.
The parties agree that the only rights and remedies available to them as a result of or in connection with a representation shall be for breach of contract as provided by these Terms.
Nothing in this clause shall limit or exclude liability for fraud.
Law and jurisdiction
The English courts will have jurisdiction over any claim arising from, or related to, a visit to our website or use of our services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with English law.
Contact Us
If you have any questions or concerns about these terms and conditions, please contact our customer service team at support@ddkitchen.co.uk. We appreciate the opportunity to serve you and are committed to providing a safe and convenient food delivery service.
Thank you for choosing DD Kitchen!
